We really hope that you love every item from us, however you are more than welcome to return items, as long as you contact us within 14 days of receiving your order via e-mail & the returns criteria below is met.

Please send a message to hi@themamstore.com with your order number & the details of item(s) you wish to send back & we will issue you with returns details.

Once you have your returns information, you must ensure the item(s) are returned to us within 14 days from the date you received your returns email.

𐄙 the product you wish to return must be in a saleable & unused condition, with the original tags & packaging intact. Unfortunately if we receive an item that is damaged or worn in any way then we cannot process a full refund.

𐄙 all products that are on sale including discounts about 10% are final & cannot be refunded or exchanged. All sale orders are final once sale items are purchased

𐄙 all pre ordered items are none refundable due to being ordered in for the buyer 

𐄙 dummies, bottles & straws are non refundable due to hygiene reasons

𐄙 all skincare must be unopened & in the original packaging to be eligible for a return 

𐄙 mam does not take any responsibility for any returns postage & any loss or damage to the products. Once we have received the returned item(s), we aim to process the refund within 48 hours & refunds to be with you within 28 days of the date we received the return. You will receive an email once your refund has been processed
𐄙 refunds do not include the original postage & packing costs
𐄙 refusing or not collecting a package does not constitute a valid return, as well as items being returned due to address issues & will not be refunded. Redelivery charges will apply to reship your order & it is the customers responsibility to arrange a redelivery by contacting us via email 

 

EXCHANGES

If an item is faulty, damaged, or you need to exchange an item for a different size, you are more then welcome to do this. The product you wish to return must be in a saleable and unused condition, with the original tags and packaging intact. Unfortunately if we receive an item that is worn / used then we cannot process an exchange. If the size requested is not available, then we can issue a refund or we can exchange for a different item of the same price.